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研究生: 吳逸婷
論文名稱: 台灣旅遊目的地品牌權益之研究
指導教授: 劉元安
學位類別: 碩士
Master
系所名稱: 人類發展與家庭學系
Department of Human Development and Family Studies
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 186
中文關鍵詞: 旅遊目的地顧客基礎品牌權益品牌建立
論文種類: 學術論文
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  • 旅遊目的地品牌建立在實務界已成為能夠提升旅遊目的地競爭力的強而有地的行銷策略,以顧客為基礎的觀點做為品牌評估的趨勢逐漸受到重視,主要原因在於購併與清算等財務方面的動機,使得品牌的無形價值倍受關切。再者,各企業皆處於削價競爭的環境,導致利潤降低,因而轉向重視消費者心中對企業的認知,取代傳統的價格競爭(Keller, 1993)。在旅遊目的地當中也同樣可以看到相同的狀況, 現今的國際旅遊市場,亦正面臨著價格競爭的壓力與觀光客旅遊行為改變的挑戰。位在環太平洋上的台灣,同樣亦正面對地緣與文化相近的國家如中國大陸、東南亞、與新加坡等各國強大競爭,其中新加坡、韓國、泰國也正積極建立屬於自己的旅遊目的地品牌,故發展旅遊目的地之顧客基礎品牌權益勢在必行。
    此外,從過去探討旅遊目的地顧客基礎品牌權益研究時,學者將該旅遊目的地當中所擁有的旅遊特色納入到顧客基礎品牌權益當中。台灣,根據2008年來台消費與動向調查指出,菜餚是吸引國際來台旅客觀光主要因素的第一名,有鑑於此,在台灣旅遊目的地當中,台灣應將我們所自豪的菜餚特色納入到旅遊目的地顧客基礎品牌權益衡量當中進行測量。故本研究目的有二:(1) 探討台灣旅遊目的地當中飲食在顧客基礎品牌權益中的角色;(2) 探討各國來台的旅客對台灣旅遊目的地品牌評估的認知差異。
    本研究於2010年3月26日至5月2日期間,親赴桃園國際機場第二航廈出境大廳、台北鼎泰豐(信義店)發放260份問卷,現場尋找受訪者並表明身分及目的後,同時採用立意抽樣與便利抽樣法進行問卷調查法發放問卷。最後,共發出260份問卷,扣除10份無效問卷,共計回收250份有效問卷,有效回收率為96.15%。
    本研究以Konecnik (2006)以及Boo et al,. (2009)所發展的旅遊目的地顧客基礎品牌權益為主要的理論基礎,探討台灣旅遊目的地顧客基礎品牌權益中則得到六項重要的構面,分別為旅遊目的地品牌知名度、旅遊目的地品牌認知品質、旅遊目的地品牌價值、旅遊目的地品牌忠誠度、旅遊目的地品牌文化意象構面、以及旅遊目的地品牌休閒意象構面。此結果再次驗證過去早期應用在零售業中的品牌權益概念確實是可以轉移並應用在旅遊目的地當中,也就是說旅遊目的地確實可以品牌觀點探討觀光客對旅遊目的地的認知。
    此外,本研究結果亦顯示出,台灣的「當地飲食」在外國旅客眼中擁有著顯著的重要性,尤其是在台灣旅遊目的地文化意象構面當中所表現出台灣當地飲食的多樣性、便利性、以及擁有強大吸引力。外國旅客透過體驗台灣夜市的風貌、品嚐台灣各式各樣的當地飲食、在台灣品嚐當地飲食的便利性、以及參觀台灣歷史文物景點的活動,來了解台灣人在這塊土地上所展現出的台灣在地飲食之型態與味道、以及生活文化表現的真實性。這對建立台灣旅遊目的地顧客基礎品牌權益來說,是一個可以讓外國旅客在台灣進行深度旅遊的管道。

    中文摘要 i 致謝辭 iii 目錄內容 iv 表目錄 vi 圖目錄 vii 第一章   緒論 1   第一節  研究背景 1   第二節  研究動機 2   第三節  研究問題 5   第四節  研究目的 10 第二章   文獻回顧 11 第一節 旅遊目的地品牌 11 第二節 顧客基礎之觀點與旅遊目的地品牌建立 21 第三節 相關實證研究 42 第三章 研究設計 52 第一節 研究架構 52 第二節 研究變數之操作定義 52 第三節 研究假設 54 第四節 問卷設計 55 第五節 問卷項目之專家效度 58 第六節 預試問卷分析 62 第七節 抽樣設計 66 第八節 資料分析 66 第四章  研究結果 68 第一節 國際旅客受訪者樣本特性分析 68 第二節 旅遊目的地之顧客基礎品牌權益信度分析與描述性統計 72 第三節 旅遊目的地之顧客基礎品牌權益探索性因素分析 75 第四節 旅遊目的地之顧客基礎品牌權益驗證性因素分析 78 第五節 各國之旅遊目的地顧客基礎品牌權益之比較 90 第六節 人口統計變數與旅遊目的地之顧客基礎品牌權益構面之差異分析 109 第七節 假設檢定 133 第五章  結論與建議 134   第一節  結論 134   第二節  建議 141   第三節  研究限制與後續研究方向 154 參考文獻 155 附錄A:題項之專家效度 169 附錄B:中文正式問卷 178 附錄C:英文正式問卷 181 附錄D:日文正式問卷 184 表目錄 表3-1專家之基本資料 58 表3-2預試問卷之題項 60 表3-3偏態與峰度、項目分析、以及因素分析統整表 64 表4-1人口樣本分佈表 70 表4-2旅遊目的地顧客基礎品牌權益描述性分析表 74 表4-3旅遊目的地之顧客基礎品牌權益探索性因素分析 77 表4-4旅遊目的地之顧客基礎品牌權益一階模型整體適配度 78 表4-5旅遊目的地之顧客基礎品牌權益一階模型內在適配度 82 表4-6旅遊目的地之顧客基礎品牌權益二階模型整體適配度 83 表4-7旅遊目的地之顧客基礎品牌權益二階模型內在適配度 88 表4-8日韓受訪旅客之旅遊目的地顧客基礎品牌權益模型整體適配度 91 表4-9日韓受訪旅客之旅遊目的地顧客基礎品牌權益模型內在適配度 93 表4-10中港澳/新/馬/泰/印尼/印度受訪旅客之旅遊目的地顧客基礎品牌權益模型整體適配度 96 表4-11中港澳/新/馬/泰/印尼/印度受訪旅客之旅遊目的地顧客基礎品牌權益模型內在適配度 99 表4-12歐美與其他受訪旅客之旅遊目的地顧客基礎品牌權益模型整體適配度 102 表4-13歐美與其他旅客之旅遊目的地顧客基礎品牌權益模型內在適配度 105 表4-14人口統計變數彙整表 110 表4-15受訪者的人口統計變數之旅遊目的地顧客基礎品牌權益構面分析表 116 表4-16受訪者的旅遊屬性之旅遊目的地顧客基礎品牌權益構面分析表 131 表5-1各旅遊目的地顧客基礎品牌權益構面統整 143 圖目錄 圖2-1以顧客為基礎的旅遊目的地品牌權益之模型 27 圖2-2修正前以顧客為基礎的旅遊目的地品牌權益模型 30 圖2-3修正後以顧客為基礎的旅遊目的地品牌權益模型 31 圖2-4旅遊目的地的品牌權益 34 圖2-5旅遊目的地品牌建立模型 44 圖3-1本研究架構圖 52 圖4-1旅遊目的地之顧客基礎品牌權益一階驗證性因素分析模式 80 圖4-2旅遊目的地之顧客基礎品牌權益二階驗證性因素分析模式 85 圖4-3日韓受訪旅客之台灣旅遊目的地顧客基礎品牌權益 95 圖4-4中港澳/新/馬/泰/印尼/印度受訪旅客之台灣旅遊目的地顧客基礎品牌權益 101 圖4-5歐美與其他旅客之台灣旅遊目的地顧客基礎品牌權益 108

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